Refund & Return Policy

Last Updated: August 13, 2026

At Lunira, we want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee, subject to the terms and conditions below.

1. 30-Day Money-Back Guarantee

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a refund:

• Your return request must be submitted within 30 calendar days of delivery.

• You must contact us before sending the product back.

• The product must be returned in reasonable condition.

• The product must not have been intentionally damaged, modified, or misused.

• All included accessories and components should be returned whenever reasonably possible.

Our 30-Day Money-Back Guarantee is intended for genuine customer satisfaction concerns. We reserve the right to deny refunds involving fraud, intentional damage, abuse, or misuse of the product, to the extent permitted by applicable law.

2. How to Request a Return

To request a return, please contact us at:

Email: hi.lunira@hotmail.com

Please include:

• Your full name

• Order number

• Reason for the return

• Photos or videos, if applicable

Our customer support team will review your request and, if eligible, provide you with the return instructions.

Please do not send the product back without contacting us first.

3. Return Shipping Costs

Change of mind or personal preference

If you simply change your mind, no longer want the product, or decide that the product is not right for you, you are responsible for the cost of return shipping, unless applicable law requires otherwise.

Defective, damaged, or incorrect products

If you receive a product that is defective, damaged during shipping, or different from the product you ordered, please contact us as soon as possible.

We may request photographs or videos to verify the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include a replacement or refund. When a return is required due to our error or a defective product, we will cover reasonable return shipping costs where applicable.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Lunira is not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions after the refund has been processed by us.

5. Partial Refunds

A partial refund may be offered in certain circumstances where a returned product has been damaged, materially used beyond normal use, or is missing components.

Any partial refund will be determined based on the condition of the returned product and applicable law.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to cancel orders that have not yet entered the fulfillment or shipping process.

Once an order has been processed for shipment or shipped, cancellation may no longer be possible. In that case, you may request a return under our 30-Day Money-Back Guarantee once the order has been delivered.

Nothing in this section limits any cancellation or refund rights required by applicable law.

7. Lost, Missing, or Undelivered Orders

If your order does not arrive within the delivery timeframe provided by us, please contact us at hi.lunira@hotmail.com so that we can investigate the shipment.

If we are unable to fulfill an order within the applicable timeframe required by law, we will provide the customer with the cancellation or refund options required by applicable law.

If your tracking information shows that your order was delivered but you cannot locate it, please contact us so we can assist with investigating the delivery.

8. Non-Returnable Items

The following may not be eligible for return, except where applicable law requires otherwise:

• Products specifically identified as final sale;

• Products that have been intentionally damaged or modified;

• Products damaged through misuse or abuse;

• Products missing essential components;

• Gift cards or other items identified as non-returnable before purchase.

9. Product Use and Safety

Lunira products should always be used according to the instructions and safety information provided with the product.

Our return policy does not replace or limit any rights you may have under applicable consumer protection laws.

10. Fraudulent or Abusive Returns

We reserve the right to investigate returns that appear fraudulent or abusive, including repeated claims involving damaged products, materially different products being returned, or attempts to obtain refunds without returning merchandise when a return is required.

This provision does not limit any consumer rights provided by applicable law.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time.

The version of this policy in effect at the time of your purchase will generally apply to that purchase, except where applicable law requires otherwise.

12. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Lunira
Email: hi.lunira@hotmail.com
Address: Rua Miguel Bombarda 566, Porto, Portugal
Country/Region: Porto, Portugal

We are committed to handling legitimate return and refund requests fairly and in accordance with applicable consumer protection laws.