Shipping Policy

Last Updated: August 13, 2026

At Lunira, we are committed to processing and shipping your order as quickly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Please allow additional time for tracking information to become active after your order has been shipped.

2. Shipping Times

For orders shipped to the United States, estimated delivery times are:

Estimated delivery: 5–12 business days

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the shipping carrier, destination, customs processing, weather conditions, holidays, and other circumstances outside of our reasonable control.

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

If we offer free shipping promotions, the applicable terms of the promotion will be displayed at the time of purchase.

4. Tracking Information

Once your order has shipped, we will provide tracking information when available.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us at:

hi.lunira@hotmail.com

and we will assist you in investigating the shipment.

5. Delayed Orders

Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes of delays include:

• Carrier delays;

• Customs processing;

• Severe weather;

• Holidays;

• Incorrect or incomplete shipping information;

• Transportation disruptions;

• Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can investigate the shipment and determine the appropriate next steps.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the package cannot be delivered, please contact us as soon as possible.

We will make reasonable efforts to assist you, but additional shipping costs may apply if the order needs to be reshipped due to incorrect information provided by the customer, to the extent permitted by applicable law.

7. Delivered but Not Received

If the tracking information indicates that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location;

• Around your property;

• With household members or neighbors;

• Any delivery instructions associated with the order.

If you still cannot locate the package, contact us at hi.lunira@hotmail.com.

We will review the available tracking information and assist you in investigating the shipment.

8. Lost or Damaged Packages

If a package appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged products, we may request photographs or videos of the product and packaging to help us investigate the issue with the shipping carrier.

If the issue is determined to be our responsibility, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

For orders shipped to the United States, any applicable taxes, duties, or fees will be handled according to the applicable requirements and the terms displayed at checkout.

10. Shipping Restrictions

We currently ship to destinations available during checkout.

Certain locations may be unavailable due to carrier restrictions, legal requirements, logistical limitations, or other circumstances.

If your address cannot be served, we will notify you and, where appropriate, provide a refund for the affected order.

11. Order Cancellation and Shipping Delays

If we cannot ship your order within the timeframe promised at the time of purchase, we will provide any notices, options, cancellations, or refunds required by applicable law.

For orders subject to applicable U.S. consumer protection requirements, including the Federal Trade Commission's rules concerning mail, Internet, and telephone orders, Lunira will comply with the applicable requirements regarding shipping delays and cancellations.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Lunira
Email: hi.lunira@hotmail.com
Address: Rua Miguel Bombarda 566, Porto, Portugal
Country/Region: Portugal

We are happy to assist you with questions regarding your order or shipment.